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Refund Policy

For details on our refund deadlines and policies, please refer to the information below. Learners have the responsibility to activate the purchased courses and request for a refund (in the event of any technical issue that arises in the course) within 48 hours from the date and time of purchase. However, the course becomes non-refundable if the refund requests are raised after 48 hours of the course activation.

Please also note that we treat violations of our Terms of Use very seriously, and we have no obligation to offer refunds to learners who violate these or other Monteszeli policies, even if their requests are made within the designated refund period.

You may request a refund where:

Course technical issues cannot be fixed by Monteszeli . We may require further information from you; hence, the 7 working days period will start from the day PSMB sends you an acknowledgment email that your investigation has started. Content providers or vendors are responsible for ensuring that any technical issue that arises in the course is fixed within 7 working days from the acknowledgment date of the learner’s complaint.

Your refund request may be denied where:

  • Multiple refunds (more than 1 time) were requested by a learner for the same course.

  • Excessive refunds (more than 5 times) were requested by a learner for the different course.

  • Learner who requests for their account deleted/deactivated or have their account banned or course access disabled due to a violation of our Terms and Condition.

  • We have no obligation to offer refunds to users who do not pass the assessment in the courses, or who are otherwise unsatisfied with their final assessment marks.

  • The course was not activated within 48 hours from the date of purchase.

Availability of Premium Courses on learner account

Premium courses that were subscribed will generally remain available for as long as you keep your Monteszeli account activated. On rare occasions, we may need to remove certain courses for legal or other reasons. We reserve the right to update courses without offering a refund or exchange.

Procedure to request for refund and check refund status

All refund requests and refund status must be made by email to lilichew6@gmail.com. Please provide your email address, phone number, order ID, and justification to request for refund.

Refund process

All refunds will be processed within 30 days from the date of the acknowledgment of the refund request by Monteszeli via email. However, Monteszeli reserves the right to extend the period by more than 30 days to allow a thorough investigation. All refund requests will be reviewed by Monteszeli on a case-to-case basis and will determine whether the learner’s request is successful at our sole discretion.

Refund payment

The refund amount will be credited back to the learners’ account within 14 days of the successful refund application.

For payment made using Credit Card, the refund will be made to the same Credit Card that the learner used to purchase. However, the number of days for the refund process varies accordingly to the respective bank processing time. Learners may contact the relevant bank for more information.